Question 1

What insurance coverage do you carry?

Accepted Answer

The Good Move carries all Colorado state-required insurance, including liability and basic cargo coverage ($0.60 per pound per item). For high-value items, full replacement coverage can be arranged ahead of time.

Question 2

How does your pricing work?

Accepted Answer

Pricing is straightforward: we charge an hourly rate based on the number of movers and the size of truck your move requires. If your move takes less time than estimated, your cost is lower.

Question 3

Are there any extra fees?

Accepted Answer

We include a standard gas and mileage charge for travel, and packing materials (like boxes and tape) are billed separately. That’s it—no hidden fees, no surprises.

Question 4

What is your scheduling window?

Accepted Answer

Moves are scheduled with a one-hour arrival window. You’ll receive an email confirmation when your move is booked, a reminder the day before, and an automatic “on my way” text once our trucks leave Lafayette.

Question 5

What is your cancellation policy?

Accepted Answer

7 days’ notice: your deposit is fully refundable. Less than 24 hours: deposits are non-refundable. Please let us know as soon as possible if plans change and we’ll do our best to work with you.

Question 6

How should I prepare for move day?

Accepted Answer

Have everything packed, surfaces cleared, and items ready to load when we arrive. Unpacked or loose items can’t be moved safely. Clear communication up front helps us plan the right crew and truck.

Question 7

Do you move in bad weather?

Accepted Answer

Yes, we move in rain and snow unless roads are officially closed. Please clear driveways and walkways so our crew can work safely. If you want extra floor protection, let us know at least 12 hours in advance.

Question 8

Do you charge for heavy items?

Accepted Answer

Yes—there’s a heavy-item fee for safes, oversized furniture, pianos, pool tables, and similar items. Tell us in advance so we can schedule the right crew and equipment. Any additional cost is shared up front.

Question 9

When is payment due and what forms do you accept?

Accepted Answer

Payment is due at the conclusion of your move. We accept cash, check, all major credit cards, Venmo, and Zelle. Per Colorado regulations, movers may hold items until payment is received.

Question 10

Should I tip the movers?

Accepted Answer

Tips are always appreciated. A common guide is $5–$10 per mover per hour, depending on size and complexity.

Question 11

Do you offer storage?

Accepted Answer

Yes—our storage is a short-term solution to keep items safe between moves. Access is not self-service; let us know what you need and our crew will retrieve it. Standard hourly rates apply for retrieval.