What insurance coverage do you carry?

The Good Move carries all Colorado state-required insurance, including liability and basic cargo coverage ($0.60 per pound per item). For high-value items, full replacement coverage can be arranged ahead of time.

How does your pricing work?

Pricing is straightforward: we charge an hourly rate based on the number of movers and the size of truck your move requires. If your move takes less time than estimated, your cost is lower.

Are there any extra fees?

We include a standard gas and mileage charge for travel, and packing materials (like boxes and tape) are billed separately. That’s it—no hidden fees, no surprises.

What is your scheduling window?

Moves are scheduled with a one-hour arrival window. You’ll receive an email confirmation when your move is booked, a reminder the day before, and an automatic “on my way” text once our trucks leave Lafayette.

What is your cancellation policy?

7 days’ notice: your deposit is fully refundable. Less than 24 hours: deposits are non-refundable. Please let us know as soon as possible if plans change and we’ll do our best to work with you.

How should I prepare for move day?

Have everything packed, surfaces cleared, and items ready to load when we arrive. Unpacked or loose items can’t be moved safely. Clear communication up front helps us plan the right crew and truck.

Do you move in bad weather?

Yes, we move in rain and snow unless roads are officially closed. Please clear driveways and walkways so our crew can work safely. If you want extra floor protection, let us know at least 12 hours in advance.

Do you charge for heavy items?

Yes—there’s a heavy-item fee for safes, oversized furniture, pianos, pool tables, and similar items. Tell us in advance so we can schedule the right crew and equipment. Any additional cost is shared up front.

When is payment due and what forms do you accept?

Payment is due at the conclusion of your move. We accept cash, check, all major credit cards, Venmo, and Zelle. Per Colorado regulations, movers may hold items until payment is received.

Should I tip the movers?

Tips are always appreciated. A common guide is $5–$10 per mover per hour, depending on size and complexity.

Do you offer storage?

Yes—our storage is a short-term solution to keep items safe between moves. Access is not self-service; let us know what you need and our crew will retrieve it. Standard hourly rates apply for retrieval.

Moving Tips and Tricks

Whether you’re relocating across town or downsizing a family home, a smooth move starts with the right prep. Here are our tried-and-true tips from years on the job

Heavy stuff (like books) in small boxes. Lighter stuff (like bedding) in big boxes.
Don’t overfill — if the top won’t close, it’s too full.
Label boxes with the room name so we know exactly where to take them.
Make sure driveways, hallways, and stairs are free of snow, leaves, or clutter.
Keep pets and little ones in a safe spot so nobody trips.
Set aside essentials: toothbrushes, chargers, a change of clothes, medications, coffee supplies.
Bring these with you, not in the truck.
Empty dresser tops, nightstands, and desks so we can wrap them quickly.
Unplug, empty, and defrost your fridge 24 hours before move day.
If you are disassembling your furniture, tape the hardware bag directly to the piece.
Let us know what’s fragile, valuable, or has sentimental meaning.
Point out items that need extra care or special placement in the new space.
Have boxes sealed and ready before we arrive.
Keep a cooler of snacks and water handy — moving is hard work for everyone.
Plan parking if you’re in a tight neighborhood or complex.
You’ve already done the hardest part: deciding to move. Now it’s our turn to do what we do best.